As the anticipated Canada Post strike approaches, small and medium-sized businesses in Ontario must act swiftly to mitigate disruptions in logistics, customer communication, and day-to-day operations. Below is a practical solution strategy to help your business stay agile and continue serving customers efficiently.
1. Diversify Shipping Partners Immediately
Establish accounts with alternative carriers to reduce dependency on Canada Post. Recommended options include:
Purolator – Often operational even during postal strikes.
UPS & FedEx – Reliable for both national and international shipping.
Canpar & DHL – Competitive rates with broad service coverage.
Chit Chats or Stallion Express – Cost-effective, especially for e-commerce and U.S.-bound shipments.
Local courier services – Use for regional, same-day, or expedited delivery.
Tip: Negotiate small business discounts or explore bundled pricing options.
2. Strengthen Your Digital Presence
Ensure customers can shop, access support, and stay informed via your website and social platforms.
Add a notice to your website alerting customers about potential delays.
Promote local pick-up or delivery as alternatives to shipping.
Enable order tracking and set clear post-checkout expectations.
Tip: Offer incentives, such as discounts, for customers who choose local pick-up.
3. Communicate Proactively
Keeping customers informed can reduce frustration and build trust.
Post regular updates on your website, social media, and email channels.
Explain changes in delivery times and shipping methods.
Create a FAQ page addressing common questions about the impact of the strike.
Tip: Frame your messaging as part of your commitment to customer service and community support.
4. Partner with Local Businesses
Collaboration can reduce costs and improve convenience for your customers.
Work with other businesses to create joint pick-up hubs.
Explore the possibility of shared local delivery services.
Cross-promote each other's services and strengthen the local business network.
Tip: These partnerships can help expand your reach and visibility while supporting the community.
5. Prepare Your Operations Internally
Take steps to ensure your business is operationally ready for postal delays.
Stock up on best-selling items to avoid inventory issues.
Extend return and exchange windows, especially for shipped items.
Move to digital invoicing and payment systems where possible.
Tip: Communicate any new policies or changes in procedures clearly and ahead of time.
Final Thoughts
While a Canada Post strike presents real challenges, it also offers an opportunity to strengthen your business’s resilience and customer relationships. By planning ahead, diversifying your shipping strategy, and leaning into local partnerships.
